Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Positive (100%) | 5 Stars (34) |
89.5%
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4 Stars (4) |
10.5%
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Neutral (0%) | 3 Stars (0) |
0%
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Negative (0%) | 2 Stars (0) |
0%
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1 Star (0) |
0%
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Buyer | Real customer reviews | |
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M***t ![]() |
21 Jun 2019 09:29 mon chat l a tout de suite adopté |
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P***s ![]() |
21 Jun 2019 05:54 Very fast, arrived in 2 weeks |
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Customer ![]() |
18 Jun 2019 01:21 I was expecting something bigger but that said it works it makes its effect |
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J***a ![]() |
17 Jun 2019 16:11 Same as description |
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G***t ![]() |
15 Jun 2019 11:51 Good but small |
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J***z ![]() |
13 Jun 2019 21:15 Product same as description, good quality and arrived before the date noted. |
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M***o ![]() |
13 Jun 2019 08:39 Well, good stuff. |
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J***t ![]() |
12 Jun 2019 14:56 The product is as stated in the description. My cat plays with him only when he's hungry. It took him 2 weeks to get to lima, peru, which is pretty good. I recommend the store. |
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T***a ![]() |
11 Jun 2019 07:15 Delivered |
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Z***a ![]() |
10 Jun 2019 22:13 very good. our cats understood it quickly. the whole is quite small, better for small treats, but great product. |
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J***s ![]() |
10 Jun 2019 03:21 Looks very good looking, I am very satisfied thank you store |
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Customer ![]() |
4 Jun 2019 10:19 I thought that it would be more ..... |
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N***o ![]() |
2 Jun 2019 06:42 Toy usual everything as in the picture |
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Customer ![]() |
31 May 2019 01:59 cat loves it |
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C***z ![]() |
30 May 2019 13:08 The cat doesn't use it but because my cat is very vague. The toy is very cool and an active cat will love it |
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Customer ![]() |
30 May 2019 11:14 It's very small. |
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E***m ![]() |
28 May 2019 06:00 It's small but fine |
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Customer ![]() |
28 May 2019 01:13 Small but good |
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I***n ![]() |
23 May 2019 18:44 smaller than I thought but perfect for my cats! |
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M***a ![]() |
22 May 2019 10:51 Guua excellent my kittens can be happy, arrived too fast is amazing a thousand thanks more than 5 stars |
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M***z ![]() |
14 May 2019 06:03 Very fast, a little smaller than it seemed, but fine |
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Customer ![]() |
13 May 2019 09:02 Interesting thing, though i took for a small dog. The pet liked it. |
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M***s ![]() |
11 May 2019 03:16 A very good product fun for my cats |
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S***s ![]() |
8 May 2019 06:43 Everything is super. Seller recommend |
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A***y ![]() |
6 May 2019 20:34 Cat like |
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Customer ![]() |
15 Apr 2019 04:34 Very good everything |
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I***c ![]() |
10 Apr 2019 10:04 Superb compliant product. A beautiful toy for our kitten. |
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V***u ![]() |
3 Apr 2019 04:41 As described! |
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E***z ![]() |
2 Apr 2019 01:12 Great, it arrived quickly and the box in perfect condition. Thank you! |
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E***a ![]() |
20 Mar 2019 10:49 It takes 15 days to arrive. Well packed. Good quality. It's just like the one with the pictures. |
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N***o ![]() |
19 Mar 2019 10:59 I bought it for the cat but the dog liked it better! |
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R***l ![]() |
1 Mar 2019 03:55 Very accurate description does not cheat anything the photo is totally what is shown. |
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Customer ![]() |
27 Feb 2019 02:00 great. item as described and fast shipping. it works perfectly but my cat doesn't pay attention because she prefers to play with boxes and flies LOL |
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N***g ![]() |
25 Feb 2019 23:53 Exactly as pictured. Super fast shipment and delivery. |
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U***j ![]() |
11 Feb 2019 14:25 Smaller than I thought it would be, cat hasn’t seen it yet, hoping it is a hit. |
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Customer ![]() |
6 Feb 2019 03:28 The item arrived in 6,5 weeks! My dog (Bichon) loves it even if she doesn't like her current dog food. It's a good way to trick her :) |
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Customer ![]() |
30 Jan 2019 00:11 Fast and neat Shipping Ordered the 13/01 received on the 29/01 Quality product and according to description |
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D***o ![]() |
14 Jan 2019 10:51 It arrived in stipulated time, in plastic envelope, without any deterioration. Hard plastic, tough, can open on both sides, will not thread, but it doesn't seem to open easily for the cat. |
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